Bedford Integrative Health Centre Privacy Policy

In the privacy policy references to ‘we’ or ‘us’ refer to Bedford Integrative Health Centre. This policy will explain what information we collect about you and how we use it.

We Collect:

  • Any personal details you type in and submit, such as name, address, email address, etc. We will use this to provide you with relevant information in the future.
  • Any personal information required to allow you to book an appointment at the clinic online. We do not capture or process any sensitive or medical data on this website.
  • Data which allows us to recognise you, your preferences, and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Details about disabling these cookies can normally be found in the Help facility provided with your browser.
  • Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website. It is also possible that we will use your IP address to help diagnose problems on our web site.

By submitting your information you consent to the use of that information as set out in this policy. If for any reason our policy does change, we will post the changes on this page so you can view them. If changes occur with which you are unhappy, you can email us with and instruct us to no longer use your information.

It is not possible for us to predict the route which the information will travel (due to the Internet’s infrastructure being a global one); this means your information may be temporarily transferred outside the European Economic Area. By submitting your information you consent to this transfer.

Measures We Have Taken on this Website to Protect Your Personal Information:

We will not sell, rent, or pass on your information to any third parties without your express consent.

  • You may contact us at any time to view, amend or delete your personal data, or to exclude it from the usages listed above.
  • To protect your identity, we have “anonymized” your IP address, meaning we never collect your full IP address – this enables us to differentiate you from other website visitors, but does not enable us (or anyone else) to identify you as an individual.
  • We protect your data through SSL certification: any data that is transmitted from our website is encrypted through Secure Socket Layer technology.

By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy.

The nature of Internet communications means that your communications may be susceptible to data corruption, interception, and delays.

Bedford Integrative Health Centre will not be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Hyperlinks

You may come across hyperlinks on this site. These hyper-links may take you to sites operated by other organisations which we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company, or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Bedford Integrative Health Centre.

Copyright Notice

All design, text, graphics, and arrangement thereof are the copyright of Bedford Integrative Health Centre or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Bedford Integrative Health Centre is strictly prohibited.

Cookies

Cookies are small pieces of data, usually in text files, that are placed on your computer to record information about you and your activity on our website.

There are 4 types of cookies:

  • Strictly Necessary Cookies – Without these cookies our website would not be able to function properly. Most strictly necessary cookies are session cookies and are deleted once you leave our website.
  • Performance Cookies – Performance cookies are generally used for analytics and statistics gathering. They collect information about how you use our website, such as pages visited, visit durations etc.
  • Functionality Cookies – These cookies are designed to enhance your personal experience on our website by remembering choices you have made.
  • Targeting/Advertising Cookies – These cookies deliver adverts targeted to you and your interests. They may also control the number of times you see a particular advertisement and also measure the effectiveness of the advertising campaign.

Within these 4 categories above, cookies are also subdivided into:

  • Session Cookies – These are temporary cookies used for the duration of your visit to our website. Once you close the browser these cookies automatically stop. Session cookies are used to improve the user experience whilst visiting our site and prevent you having to re-enter information.
  • Persistent Cookies – These are stored on your device after you have visited our website. These cookies remember information for your next visit to our website.

And also into

  • 1st Party Cookies – Placed on your computers by our software.
  •  3rd Party Cookies – Placed on your computers by other software.

Most, but not all, 3rd party cookies rely on the user having an active login or account with the third party service.

Cookies Used on This Site:

The following cookies are used on this website:

  • PHPSESSID – we use this strictly necessary session cookie to confirm that we have received your submission on any of our forms.
  • DYNSRV – This strictly necessary session cookie is used to manage server traffic and improve page load times.
  • cookie_notice_closed – this persistent performance cookie prevents you needing to close and hide the cookie notice on every page and every time you visit the website.

There are additionally a number of third party cookies used on our website:

  • Javascript controls many of the website functions. Javascript adds strictly necessary session cookies to your computer. These cookies do not contain personal data and are necessary for the website to function correctly.
  • Google’s Captcha (the tick box that determines you are human) places cookies on your computer, but does not gather any personal information.
  • We have a Google Map with directions to the clinic. Google Maps adds a number of persistent and session cookies, including advertising cookies. These cookies are controlled through your own personal Google account and can be managed here.
  • We feed our Facebook data to our website. Facebook requires you to have a facebook account in order to place cookies onto your computer, and in setting up a facebook account, you will already have agreed to their privacy terms here.
  • We feed our Twitter data to our website. Twitter requires you to have a twitter account in order to place cookies onto your computer, and in setting up a twitter account, you will already have agreed to their privacy terms here.
  • We use Mailchimp to send out or Newsletters, and we are committed to only sending out newsletters to individuals who have chosen to opt in. Mailchimp’s privacy policy can be read here.
  • Our online appointment booking system is managed through Cliniko and is restricted to clinic patients and clients only. Cliniko’s security policy can be read here. Our full privacy policy for patient data can be read here.
  • Google Analytics is used to track our website visitors’ activity. We have anonymized the IP address gathered by Google Analytics and so no personal data is collected. Google Analytics privacy policy can be found here.